Privacy Policy

Introduction

In providing its services, the Company is entrusted with customers' personal information. We will strive to protect personal information and to provide customers with even greater reliability and peace of mind. We comply with laws and regulations concerning personal information and ensure its appropriate handling.

Acquisition of personal information

The Company acquires personal information appropriately, without deception or other wrongful means. We may collect personal information within the necessary scope.

Use of personal information

The Company uses personal information within the scope necessary to achieve the following purposes. Where we use personal information for any purpose not stated below, we will do so only after obtaining the individual's prior consent.

• To respond to and contact you regarding inquiries
• To contact you regarding job applications
• To use it as statistical information that does not identify individuals
• To broker the leasing and sale of real estate, and to introduce and show properties
• To carry out tenant screening and contract procedures (including submitting application documents to lessors, management companies and guarantor companies)
• To arrange utilities such as electricity, gas, water and internet, as well as moving and fire insurance (when requested by the customer)
• To carry out procedures required by law, such as managing accommodation reservations and preparing guest registers
• To contact you after contracting regarding inquiries, renewals, cancellations, etc.

Safe management of personal information

The Company takes necessary and appropriate measures for the safe management of personal information, including the prevention of leakage, loss or damage of the personal information it handles.

Main security control measures we have implemented

• Organizational measures: We have established rules for handling personal information and a reporting system for cases where an incident or leakage may have occurred.
• Personnel measures: We obtain written pledges on personal information protection from officers, employees and contractors, and inform them of internal rules when work begins.
• Physical measures: We store documents under lock, dispose of unneeded documents by shredding, and manage documents taken out of the office.
• Technical measures: We limit storage to access-restricted business cloud services, prohibit storage on personal devices, and manage screen locks and access permissions on devices.
• Supervision of contractors and understanding of the external environment: Personal data may be handled in Japan and also on cloud services provided by foreign providers. In such cases, we confirm the security management systems of the service concerned and take necessary and appropriate measures.

Specific initiatives

Receiving documents

• Identity documents and the like are received on a dedicated, encrypted upload page, and are not received through LINE or other social media messages.
• We do not collect My Number (Individual Number). For My Number Cards, we receive the front side only.
• We ask you to mask information not needed for screening, such as the symbol and number on a health insurance card.
• We do not accept any documents other than those required for the procedure.

Storage

• Electronic data is stored only on business cloud services to which access is limited to authorized staff.
• Paper documents are kept in a lockable place, and those no longer needed are shredded.

Sending

• Before sending to management companies, guarantor companies and others, we check the recipient and the attached documents.
• Emails to multiple recipients are sent using BCC.

Employees

• We obtain pledges from all employees (including contractors), and confirm the deletion or return of data when their work ends.
• Entering customer information into external AI tools, translation services, etc. that the Company has not approved is prohibited.

In the event of an incident

• If a leakage or similar incident occurs, we will promptly notify the individuals concerned and report to the Personal Information Protection Commission in accordance with law.

Outsourcing of personal information

Where the Company outsources all or part of the handling of personal information to a third party, it conducts strict due diligence on that third party and exercises necessary and appropriate supervision so that the safe management of the entrusted personal information is ensured.

Provision to third parties

Except where required by laws and regulations such as the Act on the Protection of Personal Information, the Company does not provide personal information to third parties without obtaining the individual's prior consent.

With the individual's consent, in connection with leasing, sale and similar procedures carried out at the customer's request, we may provide personal information, within the necessary scope, to recipients such as the following.

• Lessors, management companies and listing agents
• Rent guarantor companies
• Non-life insurance companies
• Utility and moving service providers

Disclosure, correction, etc.

When an individual requests disclosure of their own personal information, the Company will promptly disclose it. If the individual cannot be confirmed, we will not respond to the request.

If there is an error in the personal information and the individual requests correction, addition or deletion, the Company will investigate and respond promptly. If the individual cannot be confirmed, we will not respond to these requests.

For any of the above requests or inquiries regarding the Company's handling of personal information, please contact us at the address below.

Other notes

Third-party sites and services linked from content or advertisements operated by the Company maintain their own rules on personal information protection and data collection, independent of the Company. This site bears no obligation or responsibility for those rules or activities.

Continuous improvement

The Company reviews its methods of managing personal information and implements continuous improvements.

Changes to this Policy

The contents of this Policy may be changed. Except where the Company separately provides otherwise, the revised Policy takes effect from the time it is posted on this site.

Revised: October 20, 2026