Frequently Asked Questions

Implementation timelines vary depending on the scope and scale of the work involved. We partner with AI engineering specialists to support you from the initial hearing through design and rollout. In a free consultation, we'll first hear about your current operations and challenges, then propose an approach and a rough schedule. If your timeline is tight, please just let us know — we're happy to discuss it.

Yes — rather than a full rollout from day one, we can start with a small-scale PoC (proof of concept) for a single task or team. We can also propose expanding the scope gradually as you confirm the results and ease of operation in real use. The approach depends on the scope of work and your budget, so please share your preferences in a free consultation first.

We work with our AI engineering partners to design an approach suited to your operations and the data involved. Specific security requirements and concerns vary by project, so we discuss the details individually, taking into account your company's internal policies and the nature of the data handled. We'll fully align on any concerns before implementation, so please feel free to reach out.

We're glad to discuss integration with your existing systems once we understand the details. Feasibility and approach depend on the system's specifications and the nature of the work, so we'll first ask about your current systems and requirements, then propose a workable solution together with our AI engineering partners. Please get in touch for a free consultation to discuss the details.

Most agencies charge a brokerage fee to both the landlord and the tenant. At StandUp, we take no brokerage fee from tenants — we operate solely on the fee received from the landlord or management company, which keeps your initial costs down.

Yes — initial costs can be paid by credit card, and instalment payment is also available to spread out your monthly burden (instalment fees apply separately). As partner options, we can also introduce smooth and Pocket Card's QR instalment payment. Eligibility, screening, fees and the costs covered vary by property and by each service's terms, so please check with us before applying. We also provide an itemised estimate in advance so you can review every line.

Exclusively for clients who sign through us, we offer a furniture and appliance rental service. You can equip your home with essentials like a fridge, washing machine and microwave — keeping initial costs low and letting you start your new life empty-handed.

We can introduce a partner mover known for low prices, with pricing based on a relationship of trust and absolutely no kickbacks to us, so you can use it with peace of mind. We also offer a full "leave-it-all-to-us" moving service that handles everything from packing to transport — popular with busy clients and first-time movers alike. We provide an estimate in advance and can suggest a plan to fit your budget.

We can introduce a 24-hour support membership. From lost keys to plumbing trouble, it responds quickly to the "what do I do now?" moments after move-in — reassuring for first-time renters and anyone who feels uneasy.

We're happy to introduce share houses, an increasingly popular option that often keeps initial costs low and comes furnished. We'll suggest from a wide range, such as ReBITA's SHARE PLACE and Tokyo β.

We're an authorised agent for public and UR rental housing. Some properties have no key money, renewal fees or brokerage fees, so they can work out cheaper the longer you stay. We're glad to introduce JKK Tokyo and UR Rental Housing listings too.

Agents usually charge both the seller and the buyer, but we take a fee from the seller only. By keeping our office away from prime station-front locations and optimising advertising and personnel costs, we're able to make the buyer's brokerage fee free.

Yes, valuation-only requests are very welcome. Even if you've only just begun considering a sale, please feel free to reach out. There's no charge for a valuation, so it's a great option if you simply want to know your property's worth. If you have any questions, we'll explain the valuation results carefully alongside the figures.

The time it takes to sell depends on factors such as the property type, location and pricing. It also varies with market conditions and your preferred handover timing, so it's difficult to give a single answer. Through a valuation and consultation, we'll walk you through a rough schedule suited to your property's situation. If you're in a hurry, please don't hesitate to let us know.

Yes, it's entirely possible to proceed with a sale while you continue living there. We do our best to minimise the burden that comes with showing a home you're still occupying, such as arranging viewings. We're also happy to discuss scheduling and how viewings are conducted to suit your circumstances. Please feel free to raise any concerns in advance.

Yes, we're happy to advise on mortgage-related matters, including introductions to partner financial institutions depending on your situation. That said, screening results and terms vary by financial institution and by your individual circumstances, so we can't guarantee a specific outcome. Please start by telling us about your current situation and what you're hoping for.

Yes, you don't need to hand over all management tasks — we can take on just a portion, tailored to your wishes. Whether it's tenant response only, restoration work only, or another specific scope, we respond flexibly. After hearing what you're currently struggling with, we'll propose a workable arrangement. Please start by telling us what's on your mind.

We report regularly on matters such as occupancy and the condition of the building. The frequency and format of reporting can be adjusted to suit the property and your preferences, so we'll discuss the details during consultation. If any sudden issue arises, we'll contact you promptly each time. Please reach out any time with questions.

Yes, we support switching from properties currently managed by another company. We'll check your current contract status and the documents needed for handover, and support a smooth transition. The timing and process vary case by case, so please start by telling us your current situation. We'll explain everything carefully as we proceed, addressing any concerns.

We can assist in English and Chinese. We'll carefully support property searches for non-Japanese residents — often considered difficult — and we have many listings where you can apply from overseas (overseas screening) before you've even arrived.

We support English, Chinese, Korean and Indonesian. We're also happy to take enquiries through the social apps you already use, such as LINE and WeChat, so please feel free to reach out. From property viewings through to signing the contract, we support you in the clearest way we can. If you have a preferred language, just let us know when you contact us.

Even without a personal guarantor, you may still be able to sign a lease by using a guarantor company. Availability depends on the property and conditions, so please consult with us individually for details. We also have listings that support applications for residents currently living overseas. If you have any concerns, we'll explain everything carefully in advance.

Yes, we're also happy to introduce coworking spaces and rental offices. For example, we can suggest Business Airport locations at major central stations, tailored to your intended use, budget and location. From company registration and drop-in use to private-room options, we can support this alongside your home search — please feel free to get in touch.

We cover central Tokyo widely, including Minato, Chuo, Shibuya and Shinjuku wards. From rental searches to sales and property management, we tailor our proposals to your area and property type.

Yes — no office visit is required. We handle consultations by phone, email and online, taking you from initial hearing all the way to property proposals remotely. Of course, you're also very welcome to visit us for an in-person chat.

We are StandUp Inc. Our office is at 3-15-5 Nishi-Shinjuku, Shinjuku-ku, Tokyo, a 4-minute walk from Hatsudai Station on the Keio New Line. Please contact us via our inquiry form. For more details, please also see our Company page.